Willow Creek Crafts Privacy Policy
Effective Date: January 1, 2025
Welcome to Willow Creek Crafts! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, purchase our handcrafted goods, participate in our workshops, or otherwise interact with us in Asheville, North Carolina.
1. Information We Collect
We collect various types of information to provide and improve our services to you. The information we collect includes:
- Personal Information: This includes your name, email address, phone number, postal address, and billing information, which you provide when you create an account, make a purchase, sign up for a workshop, or contact us.
- Payment Information: When you make a purchase, we collect payment information such as credit card details or other financial account information. This information is processed securely by our payment processors and is not stored on our servers.
- Demographic Information: We may collect demographic information such as your age, gender, and interests to better understand our customer base and tailor our offerings.
- Usage Data: We collect information about how you use our website, including the pages you visit, the links you click, and the time you spend on our site. This information helps us improve our website and enhance your user experience.
- Device Information: We may collect information about the device you use to access our website, including your IP address, browser type, operating system, and device identifiers.
- Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your browsing behavior and preferences. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to process your orders, fulfill your workshop registrations, respond to your inquiries, and provide customer support. We also use your information to improve our website, products, and services.
- Personalizing Your Experience: We use your information to personalize your experience on our website, such as recommending products or workshops that may be of interest to you.
- Marketing Communications: With your consent, we may send you promotional emails about our products, workshops, special offers, and other news. You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in the email.
- Analytics and Research: We use your information to analyze trends, track user behavior, and conduct research to improve our business operations and develop new products and services.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We share your information with trusted service providers who assist us in operating our website, processing payments, delivering products, sending emails, and providing customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. We will only do this with your consent.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption technology to protect sensitive information transmitted online.
- Secure Storage: We store your information on secure servers that are protected by firewalls and other security measures.
- Access Controls: We restrict access to your information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
5. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise your rights, please contact us at privacy@veranoleaf.com.
6. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete the information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website and services after the effective date constitutes your acceptance of the revised Privacy Policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Willow Creek Crafts
29 Ravenscroft Dr Suite 203, Asheville, NC 28801, United States
Email: privacy@veranoleaf.com
Phone: +1 828-582-5397
This Privacy Policy is governed by the laws of the State of North Carolina.
We appreciate your trust in Willow Creek Crafts and are committed to protecting your privacy.
Sincerely,
Eliza Hawthorne
Data Protection Officer
Willow Creek Crafts